Privacy Policy

This Privacy Policy explains how Sydney Custom Builders collects, uses and handles personal information when you visit this website or contact us about building work.

Last updated: 11 August 2026

When you make an enquiry, we may collect your name, suburb, email address, phone number, message and any images or documents you choose to attach. We may also collect information you provide by phone or email.

The website may automatically collect technical information such as browser type, device information, IP address, pages viewed and the date and time of access.

We use personal information to respond to enquiries, understand the building work being considered, arrange contact, provide services, keep business records, improve the website and meet legal obligations.

We do not send your name, email address, phone number, message or attachments to website analytics platforms as advertising identifiers.

Only send images and documents that are relevant to your enquiry and that you are authorised to share. Remove unrelated personal, financial or sensitive information before uploading a file.

We may use service providers that support website hosting, form delivery, email, analytics and business administration. We may also disclose information to professional advisers, insurers, regulators or authorities where reasonably required or required by law.

We do not sell personal information.

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access. No internet or storage system can be guaranteed to be completely secure.

The website may use cookies and analytics tools to understand visits, page use and accepted enquiry events. You can control cookies through your browser settings, although some website features may not work as intended when cookies are blocked.

You can contact us to ask about personal information we hold about you or to request a correction. We may need to confirm your identity before responding.

If you have a privacy concern, contact us first so we can review it. You may also contact the Office of the Australian Information Commissioner.